“Everyone was wonderful!”
Positive experience
Review link sent
Review management
Listen first. Ask for the review second.
After a completed visit, Savvy checks in with one thoughtful question. Happy patients get your review link; concerns reach your team before anyone asks for a public review.
Post-visit check-in
The reply decides what happens next.
Savvy checks in
Hi Riley—how did your visit with us go today?
“I still have a question about the soreness.”
Needs care from the team
Staff notified
Patient-first routing
Every reply gets the appropriate next step
-
Starts after a real visit
Outreach follows the patient’s completed appointment.
-
One warm question first
Savvy listens before deciding what the patient needs next.
-
Concerns reach people
Worry, pain, or confusion goes to staff—not a review link.
A better feedback moment
Grow reviews without losing the patient behind them.
The same check-in that helps happy patients share their experience also gives concerned patients a direct path back to your team.
More thoughtful review requests
The review link follows a positive response instead of arriving as a blind campaign message.
Earlier service recovery
A patient concern becomes visible while your team still has a chance to help.
A human response to clinical questions
Savvy acknowledges the patient and brings staff in without attempting clinical advice.
The right next step
Happy patients can share. Concerned patients can be heard.
The patient’s response—not a bulk list—determines whether Savvy sends the review link or alerts your team.
01
Satisfied patients receive the configured public review link.
02
Unhappy or worried patients receive an empathetic acknowledgement.
03
Staff receive a concise summary when follow-up or clinical help is needed.
04
Outreach stops after the appropriate next step instead of continuing with generic messages.
Why batch review asks fail
A review request should never ignore a patient who needs help.
Batch review links treat every visit the same. A useful workflow first listens, distinguishes satisfaction from concern, and makes the next step appropriate to the patient response.
Timing is disconnected
Review outreach works best when it starts from a completed visit instead of an unrelated marketing list.
Every reply is treated as positive
Pain, confusion, frustration, or a clinical question requires staff follow-up—not another request for a public review.
Concerns disappear in an inbox
Staff need a concise summary and the patient needs an empathetic acknowledgement that the team was notified.
Listen, then respond
How Savvy treats feedback like a conversation
Every check-in begins with a completed visit and one clear question. What happens next follows the patient’s answer.
-
01
Find completed visits
Start with eligible completed appointments inside the timing your practice chooses.
-
02
Ask how the visit went
Send a warm, concise check-in with one clear question and wait for the patient response.
-
03
Choose the right next step
Send the review link to a satisfied patient, or identify concern, confusion, pain, or a clinical question.
-
04
Close the loop
Stop after the review link, an opt-out, the reply window, or a staff notification and patient acknowledgement.
Inside Agent Hub
See the check-in, review link, and staff alert your practice controls.
Real product view
Patient trust first
Never ask for praise when someone needs help.
Savvy does not pressure patients, guess how silence feels, or answer clinical questions. Concerns go directly to your team.
- Never pressure a patient or send a review link after a concerning response.
- Never answer clinical questions or give clinical advice.
- Never manufacture sentiment from silence or an ambiguous reply.
- Never continue after opt-out, staff takeover, or the practice’s reply window.
Close the feedback loop
Reviews and patient relationships belong together.
Explore the retention and inbox tools that help your team continue important patient conversations.
Keep listening
More ways Agent Hub strengthens patient relationships
Agent Hub workflow
Patient Reactivation
Reaches out to patients due for recall and stays with the conversation until a booking or staff takeover.
Agent Hub workflow
Unscheduled Treatment
Finds diagnosed treatment that is not scheduled and starts a guarded patient follow-up workflow.
Agent Hub workflow
Appointment Confirmation
Texts eligible patients and calls about upcoming visits, records clear confirmations, watches for replies, and alerts the front desk when help is needed.
See patient-first review outreach
Show us your post-visit experience. We’ll show you how reviews can begin with listening.
See how Savvy checks in, sends your review link to satisfied patients, and helps your team respond when someone needs care.