Patient Recall & Reactivation for Open Dental \| Savvy Agents [ ![Savvy Agents](https://savvyagents.ai/images/savvy-agents-logo-dark.svg) ](https://savvyagents.ai) AI Workforce [ ![](https://savvyagents.ai/images/home/agent-ira.webp) Ira - AI Receptionist 24/7 phone answering & scheduling ](https://savvyagents.ai/ai-receptionist-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-sia.webp) Sia - AI Scribe Clinical documentation assistant ](https://savvyagents.ai/ai-scribe-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-milo.webp) Milo - AI Insurance Coordinator Insurance verification & billing ](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-novi.webp) Novi - AI Retention Manager Patient reactivation & recalls ](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Products [ Agent Hub Build, run & monitor dental workflows ](https://savvyagents.ai/agent-hub-for-dental-practices) [ Online Scheduling 24/7 patient self-booking ](https://savvyagents.ai/online-scheduling-for-dental-practices) [ Website Chat Widget AI-powered website chat ](https://savvyagents.ai/website-chat-widget-for-dental-practices) [ AI Chat Staff assistant for practice work ](https://savvyagents.ai/ai-chat-for-dental-practices) [ Appointment Confirmation Confirm visits by text and voice ](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) [ Morning Brief Daily practice huddle dashboard ](https://savvyagents.ai/morning-brief-for-dental-practices) [ Multilingual AI Seamless multi-language phone calls ](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) [ Unified Inbox All patient conversations in one place ](https://savvyagents.ai/unified-inbox-for-dental-practices) [ Desk Phones Ring staff first, then Ira as backup ](https://savvyagents.ai/desk-phones-for-dental-practices) [ Patient Forms Digital intake, consent & signatures ](https://savvyagents.ai/patient-forms-for-dental-practices) [ Open Dental Integration AI workforce for Open Dental practices ](https://savvyagents.ai/integrations/open-dental) [ Dentrix Integration AI workforce for Dentrix practices ](https://savvyagents.ai/integrations/dentrix) [ Customer Stories ](/#customer-stories) [ DSO ](https://savvyagents.ai/ai-phone-answering-service-for-dsos) Resources - [ Resources Hub Guides, tools, customer stories & events ](https://savvyagents.ai/resources/hub) - [ Dental Conferences Meet us at dental trade shows ](https://savvyagents.ai/dental-conferences) - [ Blog Learn how to maximize your business ](https://savvyagents.ai/blog) - [ Partner Program Refer dental practices and earn 20% ](https://savvyagents.ai/resources/partner-program) - [ Login Access your account dashboard ](https://savvyagents.ai/login) [ See all blog posts → ](https://savvyagents.ai/blog) [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) AI Workforce [ ![](https://savvyagents.ai/images/home/agent-ira.webp) Ira - AI Receptionist ](https://savvyagents.ai/ai-receptionist-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-sia.webp) Sia - AI Scribe ](https://savvyagents.ai/ai-scribe-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-milo.webp) Milo - AI Insurance Coordinator ](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-novi.webp) Novi - AI Retention Manager ](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Products [ Agent Hub ](https://savvyagents.ai/agent-hub-for-dental-practices) [ Online Scheduling ](https://savvyagents.ai/online-scheduling-for-dental-practices) [ Website Chat Widget ](https://savvyagents.ai/website-chat-widget-for-dental-practices) [ AI Chat ](https://savvyagents.ai/ai-chat-for-dental-practices) [ Appointment Confirmation ](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) [ Morning Brief ](https://savvyagents.ai/morning-brief-for-dental-practices) [ Multilingual AI ](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) [ Unified Inbox ](https://savvyagents.ai/unified-inbox-for-dental-practices) [ Desk Phones ](https://savvyagents.ai/desk-phones-for-dental-practices) [ Patient Forms ](https://savvyagents.ai/patient-forms-for-dental-practices) [ Open Dental Integration ](https://savvyagents.ai/integrations/open-dental) [ Dentrix Integration ](https://savvyagents.ai/integrations/dentrix) [ Customer Stories ](/#customer-stories) [ DSO ](https://savvyagents.ai/ai-phone-answering-service-for-dsos) Resources - [ Resources Hub ](https://savvyagents.ai/resources/hub) - [ Dental Conferences ](https://savvyagents.ai/dental-conferences) - [ Blog ](https://savvyagents.ai/blog) - [ Partner Program ](https://savvyagents.ai/resources/partner-program) - [ Login ](https://savvyagents.ai/login) [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) N Meet Novi - Patient Recall & Reactivation for Open Dental Patients go inactive... Novi brings them back. ================================================ Novi syncs with your Open Dental recall list and automatically reaches out to overdue patients by phone, text, and email — then books them back on your schedule. Recover lost revenue on autopilot [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) [ See how it works ](#how-novi-reaches) HIPAA Compliant Syncs your recall list Books directly in Open Dental N Novi for Open Dental Patient Recall & Reactivation Automated Outreach [ See how Novi works ](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Outreach in Action How Novi reaches your overdue patients -------------------------------------- Here is a real outreach sequence for a patient 14 months overdue. Novi handles every step — from the first text to the confirmed booking. SJ Sarah Johnson 14 months overdue for hygiene Overdue Day 1 SMS sent "Hi Sarah, it's been a while! Dr. Smith's office has openings this week for a cleaning. Would you like me to find a time that works for you?" Day 3 Phone call Novi called Sarah. After a short conversation, she chose Thursday at 2:00 PM for a cleaning appointment. Appointment booked Appointment confirmed in Open Dental Thursday, 2:00 PM — Prophylaxis (D1110) with Dr. Smith Features What Novi does for your Open Dental practice -------------------------------------------- Every feature syncs directly with your Open Dental recall list — no exports, no spreadsheets, no manual work. ### Syncs Your Recall List Novi reads your Open Dental recall list automatically. Overdue patients are identified and queued for outreach without any manual work. ### Multi-Channel Outreach Text messages, phone calls, and emails — Novi reaches patients on the channel they actually respond to, in the right sequence. ### AI Conversations Novi does not just send reminders — it has real conversations. Patients can ask questions, request different times, and confirm on the spot. ### Books Directly When a patient says yes, Novi checks your Open Dental schedule for an available slot and books the appointment immediately. ### Reactivates Dormant Patients Patients who have not been in for 12, 18, even 24+ months get a personalized outreach sequence designed to bring them back. ### Tracks Results See exactly how many patients were contacted, how many responded, and how many booked — with revenue attribution for every campaign. Every overdue patient is revenue waiting to come back ----------------------------------------------------- The average dental practice has hundreds of patients who are overdue for hygiene, treatment, or recall visits. Each one represents $300 to $500 in production that simply is not happening because no one has time to follow up. Postcards get thrown away, generic reminder emails get ignored, and the recall list keeps growing. Novi changes that by running continuous, multi-channel outreach campaigns that feel personal. Patients receive a text that sounds like it came from your front desk, followed by a phone call from an AI that can answer questions and book appointments on the spot. [ Learn more about Novi ](/ai-retention-manager-for-dental-practices) [ Patient retention solutions ](/solutions/patient-retention) Campaign Dashboard Active: Overdue Recalls Running 234 Contacted 89 Responded 41 Booked $47.8K Revenue Conversion rate 17.5% Recent Bookings Sarah Johnson Thu 2:00 PM Michael Torres Fri 10:30 AM Emily Chen Mon 9:00 AM The Transformation Before & after Novi ----------------------- See how Open Dental practices transform patient recall from a neglected task into a revenue-generating system. ### Before Novi Overdue patients forgotten Recall list grows longer every month with no one working it Postcards and generic emails get ignored by patients Staff too busy to make recall phone calls consistently No idea which patients are overdue or how long it has been Revenue walks out the door with every inactive patient Reactivation campaigns take weeks to plan and execute ### With Novi Automatically contacted and rebooked Every overdue patient gets a personalized outreach sequence Patients respond to texts, calls, and emails that feel personal Novi books appointments directly into your Open Dental schedule Real-time dashboard shows who responded and who booked Recovered revenue tracked and attributed to each campaign Campaigns run continuously — no staff time required FAQ Questions about Novi + Open Dental ------------------------------------ ### How does Novi know which patients are overdue? Novi syncs directly with your Open Dental recall list. It identifies patients who are past due based on their recall interval — whether that is 6 months for a cleaning or 12 months for a periodic exam. You do not need to export lists or upload spreadsheets. ### What does Novi say to patients? Novi sends personalized messages using your practice name and provider names. The tone is warm and conversational — not robotic. Patients often do not realize they are talking to an AI until they ask. You can customize the messaging to match your practice voice. ### Can patients book directly through Novi? Yes. When a patient responds and wants to schedule, Novi checks your Open Dental appointment book in real time, offers available slots, and books the appointment directly. The patient gets a confirmation, and the appointment appears in your schedule immediately. ### Does Novi work for patients who have been inactive for years? Yes. Novi has specific reactivation sequences for long-dormant patients — those who have been gone 12, 18, or 24+ months. The outreach is tailored to acknowledge the gap and make it easy to come back without guilt or pressure. Meet the rest of your AI team ----------------------------- Novi works alongside three other agents — each one connected to your Open Dental. [ ### Ira — AI Receptionist Answers every call, books real appointments in your Open Dental schedule, and knows your patients by name. Learn more ](/integrations/open-dental/ai-receptionist) [ ### Milo — Insurance Verification Verifies every patient's coverage the night before their appointment. No more phone hold with insurance companies. Learn more ](/integrations/open-dental/insurance-verification) [ ### Sia — Clinical Notes Drafts clinical notes from the visit recording. Approved notes go to the patient's Open Dental chart. Learn more ](/integrations/open-dental/clinical-notes) Get started in 48 hours Stop losing patients to inactivity. -------------------------------------- See how Novi fills your schedule with patients you already have — automatically reaching out, having real conversations, and booking appointments. [ Book a Live Demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) HIPAA Compliant White-Glove Setup No Long-Term Contract [ ![Savvy Agents](https://savvyagents.ai/images/savvy-footer-wordmark.svg) ](https://savvyagents.ai) ![](https://savvyagents.ai/images/savvy-footer-scene.webp) AI workforce ------------ - [Ira — Receptionist](https://savvyagents.ai/ai-receptionist-for-dental-practices) - [Sia — Scribe](https://savvyagents.ai/ai-scribe-for-dental-practices) - [Milo — Insurance](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) - [Novi — Retention](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Products -------- - [Agent Hub](https://savvyagents.ai/agent-hub-for-dental-practices) - [Online Scheduling](https://savvyagents.ai/online-scheduling-for-dental-practices) - [Website Chat Widget](https://savvyagents.ai/website-chat-widget-for-dental-practices) - [AI Chat](https://savvyagents.ai/ai-chat-for-dental-practices) - [Appointment Confirmation](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) - [Morning Brief](https://savvyagents.ai/morning-brief-for-dental-practices) - [Multilingual AI](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) - [Unified Inbox](https://savvyagents.ai/unified-inbox-for-dental-practices) - [Desk Phones](https://savvyagents.ai/desk-phones-for-dental-practices) - [Patient Forms](https://savvyagents.ai/patient-forms-for-dental-practices) - [Open Dental Integration](https://savvyagents.ai/integrations/open-dental) - [Dentrix Integration](https://savvyagents.ai/integrations/dentrix) Resources --------- - [Pricing](https://savvyagents.ai/pricing) - [Resources Hub](https://savvyagents.ai/resources/hub) - [Dental AI Guide](https://savvyagents.ai/dental-ai) - [Dental Conferences](https://savvyagents.ai/dental-conferences) - [DSO](https://savvyagents.ai/ai-phone-answering-service-for-dsos) - [Blog](https://savvyagents.ai/blog) - [Partner Program](https://savvyagents.ai/resources/partner-program) Compare ------- - [Weave vs. Savvy](/alternatives/weave) - [Dentina AI vs. Savvy](/alternatives/dentina) - [Arini vs. Savvy](/alternatives/arini) - [TrueLark vs. Savvy](/alternatives/truelark) - [Ruby vs. Savvy](/alternatives/ruby-receptionists) Get in touch ------------ - support@savvyagents.ai - [+1 (325) 237-2889](tel:+13252372889) - [HQ: Austin, TX](https://maps.google.com/?q=Austin,TX) - Talk to support → [ ](https://www.linkedin.com/company/savvyagents/) [ ](https://www.instagram.com/savvyagents.ai) [ ](https://facebook.com/savvyagentsinc) [ ](https://twitter.com/savvyagentsinc) © 2026 Savvy Agents, Inc. 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