Savvy Agents
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Meet Novi -

Patient Recall & Reactivation for Open Dental

Patients go inactive... Novi brings them back.

Novi syncs with your Open Dental recall list and automatically reaches out to overdue patients by phone, text, and email — then books them back on your schedule.

Recover lost revenue on autopilot

Book a demo See how it works
HIPAA Compliant
Syncs your recall list
Books directly in Open Dental
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Novi for Open Dental
Patient Recall & Reactivation
Automated Outreach
32%
Recall reactivation lift
24/7
Automated outreach
$47K
Revenue recovered monthly
Outreach in Action

How Novi reaches your overdue patients

Here is a real outreach sequence for a patient 14 months overdue. Novi handles every step — from the first text to the confirmed booking.

SJ

Sarah Johnson

14 months overdue for hygiene

Overdue
Day 1 SMS sent

"Hi Sarah, it's been a while! Dr. Smith's office has openings this week for a cleaning. Would you like me to find a time that works for you?"

Day 3 Phone call

Novi called Sarah. After a short conversation, she chose Thursday at 2:00 PM for a cleaning appointment.

Appointment booked

Appointment confirmed in Open Dental

Thursday, 2:00 PM — Prophylaxis (D1110) with Dr. Smith

Features

What Novi does for your Open Dental practice

Every feature syncs directly with your Open Dental recall list — no exports, no spreadsheets, no manual work.

Syncs Your Recall List

Novi reads your Open Dental recall list automatically. Overdue patients are identified and queued for outreach without any manual work.

Multi-Channel Outreach

Text messages, phone calls, and emails — Novi reaches patients on the channel they actually respond to, in the right sequence.

AI Conversations

Novi does not just send reminders — it has real conversations. Patients can ask questions, request different times, and confirm on the spot.

Books Directly

When a patient says yes, Novi checks your Open Dental schedule for an available slot and books the appointment immediately.

Reactivates Dormant Patients

Patients who have not been in for 12, 18, even 24+ months get a personalized outreach sequence designed to bring them back.

Tracks Results

See exactly how many patients were contacted, how many responded, and how many booked — with revenue attribution for every campaign.

Every overdue patient is revenue waiting to come back

The average dental practice has hundreds of patients who are overdue for hygiene, treatment, or recall visits. Each one represents $300 to $500 in production that simply is not happening because no one has time to follow up. Postcards get thrown away, generic reminder emails get ignored, and the recall list keeps growing.

Novi changes that by running continuous, multi-channel outreach campaigns that feel personal. Patients receive a text that sounds like it came from your front desk, followed by a phone call from an AI that can answer questions and book appointments on the spot. Practices using Novi typically see a 32% lift in recall reactivation within the first 60 days — recovering tens of thousands in production that would otherwise be lost.

Learn more about Novi Patient retention solutions

Campaign Dashboard

Active: Overdue Recalls

Running

234

Contacted

89

Responded

41

Booked

$47.8K

Revenue

Conversion rate 17.5%

Recent Bookings

Sarah Johnson Thu 2:00 PM
Michael Torres Fri 10:30 AM
Emily Chen Mon 9:00 AM
The Transformation

Before & after Novi

See how Open Dental practices transform patient recall from a neglected task into a revenue-generating system.

Before Novi

Overdue patients forgotten

Recall list grows longer every month with no one working it
Postcards and generic emails get ignored by patients
Staff too busy to make recall phone calls consistently
No idea which patients are overdue or how long it has been
Revenue walks out the door with every inactive patient
Reactivation campaigns take weeks to plan and execute

With Novi

Automatically contacted and rebooked

Every overdue patient gets a personalized outreach sequence
Patients respond to texts, calls, and emails that feel personal
Novi books appointments directly into your Open Dental schedule
Real-time dashboard shows who responded and who booked
Recovered revenue tracked and attributed to each campaign
Campaigns run continuously — no staff time required
FAQ

Questions about Novi + Open Dental

How does Novi know which patients are overdue?

Novi syncs directly with your Open Dental recall list. It identifies patients who are past due based on their recall interval — whether that is 6 months for a cleaning or 12 months for a periodic exam. You do not need to export lists or upload spreadsheets.

What does Novi say to patients?

Novi sends personalized messages using your practice name and provider names. The tone is warm and conversational — not robotic. Patients often do not realize they are talking to an AI until they ask. You can customize the messaging to match your practice voice.

Can patients book directly through Novi?

Yes. When a patient responds and wants to schedule, Novi checks your Open Dental appointment book in real time, offers available slots, and books the appointment directly. The patient gets a confirmation, and the appointment appears in your schedule immediately.

Does Novi work for patients who have been inactive for years?

Yes. Novi has specific reactivation sequences for long-dormant patients — those who have been gone 12, 18, or 24+ months. The outreach is tailored to acknowledge the gap and make it easy to come back without guilt or pressure.

Meet the rest of your AI team

Novi works alongside three other agents — each one connected to your Open Dental.

Ira — AI Receptionist

Answers every call in 3 seconds, books real appointments in your Open Dental schedule, and knows your patients by name.

Learn more

Milo — Insurance Verification

Verifies every patient's coverage the night before their appointment. No more phone hold with insurance companies.

Learn more

Sia — Clinical Notes

Writes clinical notes during appointments and saves them to the patient chart before they leave the chair.

Learn more
Get started in 48 hours

Stop losing patients
to inactivity.

See how Novi fills your schedule with patients you already have — automatically reaching out, having real conversations, and booking appointments.

Book a Live Demo
HIPAA Compliant
White-Glove Setup
No Long-Term Contract