Insurance verification... done before they arrive.

Milo uses the patient, appointment, provider, and policy context available from your connected systems, then routes the check through supported eligibility sources or configured payer portals. Each result keeps its source and retrieval time visible, and incomplete work is surfaced for staff review.

Payer coverage depends on the eligibility connection and any payer portals configured for your practice. We confirm your payer mix and integration path during setup rather than assuming every payer returns the same level of detail.

Yes, Milo is fully HIPAA compliant. All data is encrypted end-to-end, stored securely, and we maintain strict access controls. We sign Business Associate Agreements (BAAs) with all practices and undergo regular security audits.

Milo pulls data directly from payer systems, so the information is as accurate as what's in the insurance company's database. We display the verification timestamp so you know exactly when the data was retrieved.

Milo can surface prior-authorization requirements or evidence returned in an eligibility response. Prior-authorization submission and tracking are separate payer workflows, so we confirm the supported process for your practice during setup.

Setup timing depends on your PMS connection, payer mix, and whether portal credentials or additional provider details are needed. Our team maps those requirements, configures the workflow, and trains staff on results and exceptions.