Novi continuously scans your PMS for patients with overdue hygiene recalls, incomplete treatment plans, missed appointments, and those approaching benefit expiration. It uses AI to prioritize patients most likely to respond to outreach.

Novi reaches patients through SMS, email, and automated phone calls. It learns each patient's preferred communication channel and optimal contact times based on their response history.

Very personalized. Novi references the patient's name, last visit date, specific treatments they need, their insurance benefits status, and even their preferred appointment times. This personalization drives significantly higher response rates.

Yes! Patients can reply to texts, click links in emails, or confirm during calls to book appointments. Novi handles the scheduling and updates your PMS automatically.

Absolutely. All patient data is encrypted, communications are secure, and we maintain strict HIPAA compliance. We sign Business Associate Agreements (BAAs) with all practices.

Most practices see reactivated patients within the first week. We typically achieve a 30% reactivation rate on targeted campaigns, which translates to significant recovered revenue over time.