AI Dental Recall Calls & Patient Outreach \| Novi by Savvy Agents [ Savvy Agents ![Savvy Agents](https://savvyagents.ai/images/savvy-agents-logo.svg) ](https://savvyagents.ai "Savvy Agents Home") - AI Workforce [ ![](https://savvyagents.ai/images/home/agent-ira.webp) Ira - AI Receptionist 24/7 phone answering & scheduling ](https://savvyagents.ai/ai-receptionist-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-sia.webp) Sia - AI Scribe Clinical documentation assistant ](https://savvyagents.ai/ai-scribe-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-milo.webp) Milo - AI Insurance Coordinator Insurance verification & billing ](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-novi.webp) Novi - AI Retention Manager Patient reactivation & recalls ](https://savvyagents.ai/ai-retention-manager-for-dental-practices) - Products [ Agent Hub Build, run & monitor dental workflows ](https://savvyagents.ai/agent-hub-for-dental-practices) [ Online Scheduling 24/7 patient self-booking ](https://savvyagents.ai/online-scheduling-for-dental-practices) [ Website Chat Widget AI-powered website chat ](https://savvyagents.ai/website-chat-widget-for-dental-practices) [ AI Chat Staff assistant for practice work ](https://savvyagents.ai/ai-chat-for-dental-practices) [ Appointment Confirmation Confirm visits by text and voice ](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) [ Morning Brief Daily practice huddle dashboard ](https://savvyagents.ai/morning-brief-for-dental-practices) [ Multilingual AI Seamless multi-language phone calls ](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) [ Unified Inbox All patient conversations in one place ](https://savvyagents.ai/unified-inbox-for-dental-practices) [ Desk Phones Ring staff first, then Ira as backup ](https://savvyagents.ai/desk-phones-for-dental-practices) [ Patient Forms Digital intake, consent & signatures ](https://savvyagents.ai/patient-forms-for-dental-practices) [ Open Dental Integration AI workforce for Open Dental practices ](https://savvyagents.ai/integrations/open-dental) [ Dentrix Integration AI workforce for Dentrix practices ](https://savvyagents.ai/integrations/dentrix) - [Customer Stories](/#customer-stories) - [DSO](https://savvyagents.ai/ai-phone-answering-service-for-dsos) - Resources - [ Resources Hub Guides, tools, customer stories & events ](https://savvyagents.ai/resources/hub) - [ Dental Conferences Meet us at dental trade shows ](https://savvyagents.ai/dental-conferences) - [ Blog Learn how to maximize your business ](https://savvyagents.ai/blog) - [ Partner Program Refer dental practices and earn 20% ](https://savvyagents.ai/resources/partner-program) - [ Login Access your account dashboard ](https://savvyagents.ai/login) [ See all blog posts → ](https://savvyagents.ai/blog) [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) Toggle main menu AI Workforce [ ![](https://savvyagents.ai/images/home/agent-ira.webp) Ira - AI Receptionist ](https://savvyagents.ai/ai-receptionist-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-sia.webp) Sia - AI Scribe ](https://savvyagents.ai/ai-scribe-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-milo.webp) Milo - AI Insurance Coordinator ](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) [ ![](https://savvyagents.ai/images/home/agent-novi.webp) Novi - AI Retention Manager ](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Products [ Agent Hub ](https://savvyagents.ai/agent-hub-for-dental-practices) [ Online Scheduling ](https://savvyagents.ai/online-scheduling-for-dental-practices) [ Website Chat Widget ](https://savvyagents.ai/website-chat-widget-for-dental-practices) [ AI Chat ](https://savvyagents.ai/ai-chat-for-dental-practices) [ Appointment Confirmation ](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) [ Morning Brief ](https://savvyagents.ai/morning-brief-for-dental-practices) [ Multilingual AI ](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) [ Unified Inbox ](https://savvyagents.ai/unified-inbox-for-dental-practices) [ Desk Phones ](https://savvyagents.ai/desk-phones-for-dental-practices) [ Patient Forms ](https://savvyagents.ai/patient-forms-for-dental-practices) [ Open Dental Integration ](https://savvyagents.ai/integrations/open-dental) [ Dentrix Integration ](https://savvyagents.ai/integrations/dentrix) Navigation - [Customer Stories](/#customer-stories) - [DSO](https://savvyagents.ai/ai-phone-answering-service-for-dsos) Resources - [ Resources Hub ](https://savvyagents.ai/resources/hub) - [ Dental Conferences ](https://savvyagents.ai/dental-conferences) - [ Blog ](https://savvyagents.ai/blog) - [ Partner Program ](https://savvyagents.ai/resources/partner-program) - [ Login ](https://savvyagents.ai/login) [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) ![](https://savvyagents.ai/images/marketing/novi/novi-64.webp) Novi AI patient outreach for dental practices Overdue patients called. Cleanings booked. ============================================ Novi calls patients overdue for a cleaning, books them into real open times, and texts the details. Your team gets only the ones that need a person. [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) [See how Novi works](#how-novi-works) Savvy Agents Home Inbox Schedule Patients AI Workforce Ira · Reception Milo · Insurance Sia · Clinical notes Novi · Retention Hygiene outreach Active Calls overdue patients one at a time, Tue–Thu, 10 AM–4 PM. Export CSV Queued 18 Calling 1 Calls attempted today 6 Booked 3 No answer 2 Needs attention 1 Patient queue and outcomes Today · Smile Dental Clinic Patient Cleaning due Attempts Outcome Kevin Turner 14 months ago 1 Booked · Tue 8:30 AM Heather Stewart 9 months ago 1 Calling now Tyler Morris 11 months ago 1 Voicemail Ashley Young 8 months ago 1 Callback requested Christopher Hall 13 months ago 1 Booked · Thu 3:00 PM Grace Howard 10 months ago 0 Queued ![](https://savvyagents.ai/images/marketing/novi/novi-64.webp) Novi Outbound call · 10:14 AM Reached Kevin, 14 months past due, and booked his cleaning. Booked Tue 8:30 · Details texted Voicemail · 10:22 AM Left a short callback message. No visit details shared. Attempt 1 of 3 Trusted by dental teams across the US - ![Palmer Smiles](https://savvyagents.ai/images/home/customers/logo-palmer-smiles.webp) - ![Cape Cod Dental Group](https://savvyagents.ai/images/home/customers/logo-cape-cod-dental-group.webp) - ![Tampa Endodontics](https://savvyagents.ai/images/home/customers/logo-tampa-endodontics.webp) - ![Meadowlark Family Dentistry](https://savvyagents.ai/images/home/customers/logo-meadowlark-family-dentistry.webp) - ![Hudson Family Dental](https://savvyagents.ai/images/home/customers/logo-hudson-family-dental.webp) - ![Chang Dental Group](https://savvyagents.ai/images/home/customers/logo-chang-dental-group.webp) Your recall list, worked Novi works the overdue list. You get the follow-ups. ----------------------------------------------------- The patients nobody had time to call get a real phone call, on your schedule. 1. 1 · FIND ### Overdue for a cleaning Novi pulls overdue recalls from your PMS and skips anyone already booked or recently contacted. 18 patients ready to call 2. 2 · CALL ### On your hours Calls go out only on the days and hours set for your practice, up to a daily limit. Tue–Thu · 10 AM–4 PM On Caller ID: your verified office number 3. 3 · BOOK ### Booked on the call Novi confirms who answered, offers two open times, books the cleaning and texts the details. Booked · Details texted 4. 4 · HAND OFF YOUR TEAM ### Only the follow-ups Callback requests and anything that needs a person land with your team. 1 needs attention Open On the call Sounds like your front desk calling. ------------------------------------- Novi makes sure it has the right person and says why it’s calling before it talks about times. Then it offers times that are really open. - Confirms who answered first - Offers at most two open times - No visit details left on voicemail ![](https://savvyagents.ai/images/marketing/novi/novi-64.webp) Novi calling Kevin Turner Outbound · 1:24 Live Novi Hi, this is Novi from Smile Dental Clinic. Am I speaking with Kevin? Kevin Yes, that’s me. Novi Thanks, Kevin. You’re due for a cleaning. Want me to check a couple of open times? Kevin Sure, I’ve been meaning to. Novi I have Tuesday at 8:30 AM or Thursday at 3:00 PM with Megan. Kevin Tuesday works. Booked Tue 8:30 AM with Megan Cole, RDH TEXT MESSAGE · NOW Hi Kevin! You’re booked for a cleaning with Megan Cole, RDH on Tuesday at 8:30 AM at Smile Dental Clinic. This week’s outcomes Export CSV Booked 11 Callback requested 2 Voicemail 6 Declined for now 3 Do not call 1 ![](https://savvyagents.ai/images/marketing/novi/novi-64.webp) Ashley Young · Callback requested 2:10Driving, asked for a call back later 2:11Added to your team’s follow-ups Every call has an outcome You always know what happened. ------------------------------- Booked, declined, wrong number, call me later. Every call ends with a clear result in the outreach queue, and you can export it anytime. - ✓ Opt-outs honored A patient who asks not to be called never gets another outreach call. - ✓ Three tries, then it stops If Novi can’t reach someone after three attempts, the outcome says so and the calls stop. ![](https://savvyagents.ai/images/marketing/novi/novi-64.webp) Noviconfirmation Confirmed by phone Noah Carter confirmed his 10:00 AM cleaning. Saved to the appointment note. Tomorrow’s confirmations Wednesday · 14 visits 11 confirmed 2 for your team - 9:00 AM Emily Carter Confirmed by text - 10:00 AM Noah Carter Confirmed by call - 11:30 AM Sarah Mitchell No reply yet · calling - 1:00 PM Grace Howard Wants to reschedule - 2:30 PM Tyler Morris Confirmed by text Confirmations Confirmations that chase themselves. ------------------------------------- Novi texts each patient to confirm. No reply after 10 minutes? Novi calls. Whatever is still open reaches your team in one summary. - ✓ Text first, then a call Patients answer the way that’s easiest for them. - ✓ One summary for your team Reschedule requests and no-replies arrive in one message. - ✓ Saved to the appointment Each confirmation is written to the appointment note in Open Dental or Dentrix Ascend. [Dental patient retention and recall →](https://savvyagents.ai/solutions/patient-retention) Set up the way your practice runs The details that make Novi sound like you. ------------------------------------------- When Novi calls, what number patients see, when texts go out, and which follow-ups Novi takes on. - Calling days Tue–Thu Calling hours 10 AM–4 PM Daily call limit 10 ### Calling hours you set Our team sets the days, the hours and a daily limit with you. Novi never calls outside them. - CALLER ID Smile Dental Clinic · (512) 555-0100 Verified for Novi’s calls ### Your number on caller ID Once your office number is verified, patients see it when Novi calls. - 8 AM7 PM Texts outside the window wait until morning ### Texts at sensible hours Texts only go out inside your allowed window, 8 AM to 7 PM by default. - Ashley Young Not booked Crown #30 · planned Sep 22 Novi follow-up scheduled ### Unscheduled treatment Novi follows up with patients who have treatment planned but not booked. - TEXT FROM NOVI Hi Emily, how are you feeling after yesterday’s visit? If you had a great experience, we’d love a review. ### Post-visit check-ins A check-in after treatment, with your review link for patients who had a great visit. - Confirmed 38 Review links sent 24 Recall booked 11 Treatment booked 3 ### Results you can see Confirmations, review links and booked treatment on Novi’s page, plus the outcome of every outreach call. How onboarding works Your rules from day one. We do the heavy lifting. -------------------------------------------------- Connect your practice management system, tell us who Novi should call and when, and our team reviews the first calls with you. 1. 1 Step 1 ### Connect your PMS A short call with our team, so Novi sees recalls and real open times. 2. 2 Step 2 ### Set who and when Calling days and hours, a daily limit, and your verified office number as caller ID. 3. ✓ Step 3 ### Novi starts calling We review the first calls and outcomes with you and adjust anything. Books straight into - ![Open Dental](https://savvyagents.ai/images/home/pms/open-dental.png) - ![Dentrix Ascend](https://savvyagents.ai/images/home/pms/dentrix-ascend.png) [Confirmations and follow-ups run in Agent Hub](https://savvyagents.ai/agent-hub-for-dental-practices) Questions Questions dental teams ask us. ------------------------------ [Follow up on unscheduled treatment →](https://savvyagents.ai/agent-hub-for-dental-practices/unscheduled-treatment) [Ask happy patients for reviews →](https://savvyagents.ai/agent-hub-for-dental-practices/review-management) [Reach patients who haven’t been in →](https://savvyagents.ai/agent-hub-for-dental-practices/patient-reactivation) [Discuss pricing and setup for your practice →](https://savvyagents.ai/pricing) [Read how we handle HIPAA and security →](https://savvyagents.ai/hipaa-and-security) Questions about Novi? Call us at [+1 (325) 237-2889](tel:+13252372889) When does Novi call patients? Only on the days and hours set for your practice, up to a daily limit. Texts go out only inside your allowed window. What does Novi say on voicemail? A short reminder to call the practice back. No details about the visit or treatment. What if a patient asks not to be called? Novi marks them do not call, and they won’t get another outreach call. Which practice management systems does Novi work with? Open Dental and Dentrix Ascend. Novi reads overdue recalls, books into real open times, and writes confirmation notes to the appointment. Using another system? Ask us. Does Novi send emails? No. Novi reaches patients by phone call and text message only. Is Novi HIPAA compliant? We sign a Business Associate Agreement with every practice, encrypt data in transit and at rest, and never use patient data to train AI models. ![](https://savvyagents.ai/images/marketing/novi/novi-224.webp) Hear Novi book an overdue patient. ----------------------------------- Book a demo and we’ll show Novi working through an overdue list, from the first call to the booked visit. [ Book a demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) Bring your overdue list. We’ll show you who Novi would call first. Prefer to talk? Call us at [+1 (325) 237-2889](tel:+13252372889) [ ![Savvy Agents](https://savvyagents.ai/images/savvy-footer-wordmark.svg) ](https://savvyagents.ai) ![](https://savvyagents.ai/images/savvy-footer-scene.webp) AI workforce ------------ - [Ira — Receptionist](https://savvyagents.ai/ai-receptionist-for-dental-practices) - [Sia — Scribe](https://savvyagents.ai/ai-scribe-for-dental-practices) - [Milo — Insurance](https://savvyagents.ai/ai-insurance-coordinator-for-dental-practices) - [Novi — Retention](https://savvyagents.ai/ai-retention-manager-for-dental-practices) Products -------- - [Agent Hub](https://savvyagents.ai/agent-hub-for-dental-practices) - [Online Scheduling](https://savvyagents.ai/online-scheduling-for-dental-practices) - [Website Chat Widget](https://savvyagents.ai/website-chat-widget-for-dental-practices) - [AI Chat](https://savvyagents.ai/ai-chat-for-dental-practices) - [Appointment Confirmation](https://savvyagents.ai/agent-hub-for-dental-practices/appointment-confirmation) - [Morning Brief](https://savvyagents.ai/morning-brief-for-dental-practices) - [Multilingual AI](https://savvyagents.ai/multilingual-ai-phone-agent-for-dental-practices) - [Unified Inbox](https://savvyagents.ai/unified-inbox-for-dental-practices) - [Desk Phones](https://savvyagents.ai/desk-phones-for-dental-practices) - [Patient Forms](https://savvyagents.ai/patient-forms-for-dental-practices) - [Open Dental Integration](https://savvyagents.ai/integrations/open-dental) - [Dentrix Integration](https://savvyagents.ai/integrations/dentrix) Resources --------- - [Pricing](https://savvyagents.ai/pricing) - [Resources Hub](https://savvyagents.ai/resources/hub) - [Dental AI Guide](https://savvyagents.ai/dental-ai) - [Dental Conferences](https://savvyagents.ai/dental-conferences) - [DSO](https://savvyagents.ai/ai-phone-answering-service-for-dsos) - [Blog](https://savvyagents.ai/blog) - [Partner Program](https://savvyagents.ai/resources/partner-program) Compare ------- - [Weave vs. Savvy](/alternatives/weave) - [Dentina AI vs. Savvy](/alternatives/dentina) - [Arini vs. Savvy](/alternatives/arini) - [TrueLark vs. Savvy](/alternatives/truelark) - [Ruby vs. Savvy](/alternatives/ruby-receptionists) Get in touch ------------ - support@savvyagents.ai - [+1 (325) 237-2889](tel:+13252372889) - [HQ: Austin, TX](https://maps.google.com/?q=Austin,TX) - Talk to support → [ ](https://www.linkedin.com/company/savvyagents/) [ ](https://www.instagram.com/savvyagents.ai) [ ](https://facebook.com/savvyagentsinc) [ ](https://twitter.com/savvyagentsinc) © 2026 Savvy Agents, Inc. All rights reserved. [ Trust Center ](https://trust.savvyagents.ai/) [ Privacy ](https://savvyagents.ai/privacy-policy) [ HIPAA & Security ](https://savvyagents.ai/hipaa-and-security) Live Demo Available ### See Savvy Agents in Action Book a personalized demo and discover how our AI agents (Ira, Sia, Milo & Novi) can transform your practice. [ Book a Demo ](https://savvyagents.ai/meeting-with-ai-dental-agent) White-Glove Setup No Long-Term Contract Maybe later ### 🍪 We value your privacy We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Analytics includes masked session recordings on public pages. By clicking "Accept All", you consent to our use of cookies. [ Read our Cookie Policy ](https://savvyagents.ai/cookie-policy) Reject All Customize Accept All ### Privacy Preferences Center When you visit our website, we may store or retrieve information on your browser, mostly in the form of cookies. 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